Last updated: Ashadh 2083 (June 2026)
These General Terms of Service apply to all users of the Sawari Rides platform — passengers, drivers, and vehicle owners alike. They are supplemented by role-specific terms: the Passenger Terms of Service and the Driver Terms of Service. Where a role-specific term conflicts with these General Terms, the role-specific term prevails for that user.
Sawari Rides (the “Company”, “we”, “us”, or “our”) operates a technology platform that connects passengers with independent, licensed drivers through a mobile application (the “Application”). The Company is an independent entity registered and operating in Bhaktapur, Bagmati Province, Nepal. It has no parent company, subsidiary, or affiliated venture.
By creating an account, downloading the Application, requesting a ride, or providing any transportation service through the platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the platform.
Sawari Rides is a technology intermediary, not a transportation provider, carrier, or operator. We operate an application that connects passengers with independent, licensed drivers who have been registered and verified under the applicable laws of Nepal. When a passenger books a ride, the contract for that transportation is between the passenger and the driver — not with Sawari Rides.
No employment relationship, joint venture, partnership, or agency relationship exists between the Company and any driver as a result of these Terms or use of the Service. We are responsible for operating the platform, verifying that drivers and vehicles meet the standards required by law, maintaining the Application's safety features, and handling complaints in accordance with applicable law. We are not responsible for the conduct of any driver during a trip, any accident or injury arising from a trip, or the quality of any transportation service provided.
To use the Sawari Rides platform, you must be at least 18 years of age, have the legal capacity to enter into a binding agreement, and provide accurate and complete registration information. You may hold only one account on the platform, and you may not share or transfer your account to any other person.
Role-specific eligibility requirements (such as licensing, documents, training, and vehicle standards for drivers) are set out in the Driver Terms of Service and the Passenger Terms of Service.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or account access with anyone. You must notify us immediately through the support center upon becoming aware of any unauthorized use of your account. We are not liable for any loss arising from unauthorized access due to your failure to safeguard your credentials.
If we discover that an account has been created using false or misleading information, or that an account is being shared or misused, we may suspend or terminate it without notice.
The Company grants you a revocable, non-exclusive, non-transferable, personal license to use the Application solely for its intended purpose in accordance with these Terms. All rights not expressly granted are reserved by the Company. In using the platform, you shall not:
The Application includes the following safety features, all of which are required under the Regulations, and all users are required to cooperate with and support their use:
We strongly encourage all users to save an emergency contact in the application settings before their first trip.
Fares are set in accordance with the base rate prescribed by the applicable laws of Nepal and are calculated on the basis of distance and time. The applicable fare is displayed in the Application before a booking is confirmed. No fare charged through the platform may exceed the standard rate set by the prescribed laws.
Payment may be made by cash or by electronic payment means, including digital wallets such as Khalti and eSewa. A statutory provincial/federal levy is deducted from each transaction and remitted to the relevant government; this is not a fee charged by Sawari Rides. Fares may not be negotiated outside the Application, and no driver may charge more than the amount displayed in the Application.
The Application may feature advertisements, promotions, and sponsored content (“Ads”) that form part of the platform's monetization and operational structure. Ads are designed to be non-intrusive and not to interfere with core ride-booking, safety features, or emergency functions. Clicking an Ad may redirect you to a third-party website or application; Sawari Rides does not endorse, warrant, or control the content, products, or privacy practices of such third parties, and any engagement with advertisers is solely between you and the third party. For safety, users must never interact with advertisements while a vehicle is in motion.
All users must treat one another with courtesy and respect and must not engage in abusive, threatening, harassing, or harmful behavior. Where a complaint involving serious misconduct is upheld, the Company may suspend or permanently ban the account concerned, and serious incidents may be referred to law enforcement.
Notwithstanding anything herein, the Company may, at its sole and absolute discretion, blacklist any user permanently or temporarily and reject any request to use the Application and/or Service for such reasons as it deems fit, including but not limited to complaints regarding behavior or interaction with third-party providers, the Company’s employees, law enforcement, or government authorities.
The Company operates a 24-hour support and complaint management center, accessible by phone, email, and in-app messaging. Complaints about a trip should be filed within 24 hours of the trip ending. The Company will investigate all complaints and communicate the outcome to the relevant parties within three days. Where a complaint involves serious misconduct, the account concerned will be immediately suspended pending investigation. Users may also report serious incidents directly to the Traffic Police without waiting for the Company's complaint process to complete.
By registering on the platform, you consent to Sawari Rides collecting and processing your personal data for the purposes of operating the Service, processing payments, maintaining safety, handling complaints, and complying with our regulatory obligations. We handle your data in accordance with our Privacy Policy.
In accordance with the Regulations, we are required to provide data — including trip records — to the Nepal Government, Province Government, the Transport Management Office, the Ministry, or the Traffic Police upon lawful request, and we will comply with such requests immediately and in full. Trip data is retained for a minimum of six months unless a longer period is specified in applicable law; passengers retain access to at least their last 90 days of trip history through the Application. Account deletion requests are processed within 90 days of verification, subject to data that must be retained under applicable law or ongoing proceedings.
This Agreement is subject to all prevailing statutory taxes, duties, fees, charges, and costs. Each user is responsible for compliance with their own applicable Nepalese tax obligations, and agrees to take the steps reasonably required to enable the Company to claim or verify any input tax credit, set-off, rebate, or refund in respect of taxes paid or payable in connection with the Service.
All rights in and to the Sawari Rides application, its software, design, trademarks, logos, and content belong exclusively to the Company. Nothing in these Terms grants you any ownership interest in or rights to the application beyond the limited right to use it in accordance with these Terms. You must not reproduce, distribute, or commercially exploit any part of the application without our prior written consent.
The Application and Services are provided on an “as is” basis. The Company makes no warranties or guarantees regarding their reliability, quality, availability, accuracy, or suitability, and does not guarantee that the Application will be available at all times, free from errors, or compatible with your device. The Company is not responsible for delays, interruptions, failures, or losses caused by internet connectivity issues, device malfunctions, or other technical problems beyond its reasonable control.
To the maximum extent permitted by applicable law, the Company — including its affiliates, directors, officers, employees, and agents — shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of revenue, profits, data, or goodwill, arising out of or in connection with your use of the Application or any transportation service arranged through it. Losses covered under a passenger's accidental insurance will be indemnified by the relevant insurance companies in accordance with our insurance policies, and the Company will support the necessary arrangements to claim such insurance.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all claims, costs, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your breach of these Terms, your violation of any applicable law or regulation, or any harm or damage attributable to your acts or omissions on the platform.
The Company may suspend or terminate your access to the platform at any time, with or without notice, if you breach any provision of these Terms, violate the Act or the Regulations, or engage in conduct that endangers the safety or wellbeing of any user, third party, or other road user. Termination does not entitle you to any compensation, and does not affect any outstanding payment obligations or any matter already referred to complaint or legal proceedings. You may close your account at any time by contacting our support center.
The Company reserves the right to amend, modify, or update these Terms at any time. Notice of any amendment will be provided through the Application or by written communication to your registered contact details. Your continued use of the platform following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.
These Terms are governed by and shall be construed in accordance with the laws of Nepal, including the prevailing Act and the Regulations. Any dispute arising under or in connection with these Terms shall first be referred to the Company's internal complaint and resolution process, and where it cannot be resolved internally, shall be subject to the exclusive jurisdiction of the competent courts of Nepal.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, it shall be severed without affecting the remaining provisions. The failure of the Company to enforce any right or provision shall not constitute a waiver of such right or provision. These Terms, together with the applicable role-specific terms and the Privacy Policy, constitute the entire agreement between you and the Company and supersede all prior agreements, representations, and understandings.
These Terms have been prepared in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.
For any questions, complaints, or notices in connection with these Terms, please contact:
Sawari Rides
Support Centre: Available 24 hours via the Application
Email: support@sawariride.com
Phone: 9712095632 / 9712095631
Address: Bhaktapur, Nepal