Last updated: Ashadh 2083 (June 2026)
Important — please read these Terms carefully. By registering as a driver on the Sawari Rides platform, downloading or using the Sawari Rides application (the “Application”), or providing any transportation service through the platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service (the “Agreement”). If you do not agree to these Terms, you must not use the Application or provide services through the platform.
This Agreement constitutes a legally binding contract between you (the “Driver”) and Sawari Rides (the “Company”), the operator of the Sawari Rides platform, a ride-sharing service provider registered and operating in Nepal. The Company is an independent entity and does not have any parent company, subsidiary, or affiliated venture.
The Company reserves the right to modify these Terms at any time. Any amendments shall be communicated to you through the Application or by written notice. Your continued use of the platform following notification of any such amendment shall constitute your acceptance of the revised Terms.
In this Agreement, unless the context otherwise requires:
The Company is a technology platform that facilitates connections between drivers and passengers. The Company does not provide transportation services directly and is not a transportation carrier or operator. The Application is a tool to enable you, as an independent transportation provider, to offer your services to passengers.
You are not an employee, agent, or partner of the Company. No employment relationship, joint venture, partnership, or agency relationship exists between you and the Company as a result of this Agreement or your use of the Service.
You shall not at any time represent yourself as an employee, agent, or representative of the Company. All claims, liabilities, and damages arising from transportation services you provide are your sole responsibility. The Company shall bear no liability for any accident, injury, loss, or damage arising in connection with services you provide to passengers.
You are forbidden from promoting competing applications, offering unauthorized discounts, or negotiating fares with passengers outside of those displayed in the Application.
To be eligible to register and operate as a driver on the Sawari Ride platform, you must satisfy all of the following requirements at all times:
The Company provides onboarding free of charge upon affiliation of a driver or vehicle with the platform. No annual renewal fee of any kind will be charged to drivers.
As part of the onboarding process and on an ongoing basis, you are required to provide and maintain up-to-date copies of the following documents:
You acknowledge that the Company may take up to four working days for submitted documents to be verified and reflected in your account. It is your responsibility to ensure all documents remain current and valid at all times.
Before commencing operations on the platform, every driver must complete a mandatory orientation training program of a minimum of two days' duration. This training covers:
A certificate of completion will be issued upon successful completion of the orientation training. No driver may commence operations without holding this certificate.
You are required to attend refresher training in the following circumstances:
Failure to attend mandatory refresher training may result in suspension of your account until compliance is confirmed.
The Company will issue you a photo identification card upon successful completion of onboarding. You must wear this identification card in a clearly visible manner at all times while providing services through the platform.
The identification card shall display the following information:
You must notify the Company promptly of any change to your permanent address or contact details so that your identification card and records may be updated accordingly.
Two-wheeled vehicles used on the platform must satisfy all of the following requirements:
Four-wheeled vehicles used on the platform must satisfy all of the following requirements:
Vehicle fitness and pollution inspection requirements follow the same schedule as applicable to public transport vehicles under the Act and the Regulations. It is your responsibility to ensure all inspections are completed on time and that valid certificates are maintained at all times.
All trips must be initiated, accepted, and completed exclusively through the Sawari Rides Application. Operating offline — that is, providing transportation services outside the Application without being logged into the system — is strictly prohibited under the Regulations and under this Agreement.
Where a passenger is unable to use the Application, you may provide the service through the QR system. Sawari offers a convenient QR scanning feature, which allows passengers to connect instantly with nearby drivers by scanning a unique QR code displayed on the driver’s device. When passengers scan a driver’s QR code, we capture essential ride-related data, including both the passenger’s and driver’s identities, current location, timestamp, and subsequent route information. This ensures seamless ride initiation, efficient verification, and accurate tracking for safety and billing purposes.
The Company grants you a revocable, non-exclusive, non-transferable, personal license to use the Application solely for the purpose of providing ride-sharing services in accordance with this Agreement. All rights not expressly granted to you are reserved by the Company.
You shall not:
You are responsible for maintaining the confidentiality of your account credentials. You must notify the Company immediately upon becoming aware of any unauthorized use of your account. The Company shall not be liable for any loss resulting from unauthorized use of your account due to your failure to safeguard your credentials.
You are required to provide safe, professional, and dignified service to all passengers at all times. You represent that:
The following conduct is strictly prohibited and will result in immediate suspension, termination, and/or referral to law enforcement:
Display of Ads: The Application may feature advertisements, promotional offers, and corporate notices. The driver acknowledges that these ads are an integral part of the platform's monetization and operational structure.
Non-Interference with Driving: Ads shown on the app are designed to be non-intrusive. Drivers must never interact with or look at advertisements while the vehicle is in motion. Safety is the absolute priority, and Sawari Ride will not be liable for any distractions caused by ads due to improper use of the device while driving.
Passenger safety is of paramount importance. The Application includes the following safety features, and you are required to cooperate with and support their use:
If you feel unsafe during a trip due to passenger misconduct, you may file a complaint with the Company's support center or the Traffic Police. The Company will take such complaints seriously and investigate all reports of driver-directed harassment or harm.
Fares for all ride-sharing services are determined in accordance with the base rate prescribed by the Company.
The Company does not charge any platform service fee on transactions processed through the Application. However, in accordance with the Regulations, a necessary fee will be deducted from each transaction and remitted directly to the Government / provincial government as required by law. This deduction is made automatically through the Application. The net amount payable to you after this statutory deduction will be clearly displayed in your driver account.
Fares may be paid by passengers in cash or by electronic payment means, including digital wallets such as Khalti and eSewa.
You are solely responsible for compliance with all applicable Nepalese tax obligations in respect of your earnings from the platform. The Company will provide you with records of your earnings upon request to assist with tax compliance.
You are required to maintain valid vehicle insurance and third-party liability insurance at all times while operating on the platform, with all policies taken out with insurers approved by the Insurance Authority of Nepal. The passenger and driver accident insurance will be provided by the Company. The Company will verify your insurance documents upon onboarding and at each annual renewal; however, it remains your sole responsibility to ensure that all coverage is valid throughout your affiliation with the platform. Should any of the above covers lapse and an accident occur, you and the vehicle owner shall be personally liable for all compensation payable under the Act, including to passengers, drivers, and third parties.
Every driver providing services on the platform must be registered with the Social Security Fund in accordance with applicable law. The Company is responsible for ensuring and facilitating your registration. If you are not yet registered, you must complete registration before commencing operations.
The Company operates a 24-hour support and complaint management center, accessible by phone, email, and in-app messaging. Contact details are available through the Application.
Passengers may file a complaint against a driver regarding trip conduct, vehicle condition, or any incident during or after a trip. Complaints must be filed within 24 hours of the trip ending. The Company will investigate all complaints and communicate the outcome to the relevant parties within three days.
Upon receipt of a complaint involving serious misconduct — including driving under the influence, harassment, or intent to harm — the driver's account will be immediately suspended pending investigation. Suspension remains in place until the matter is finally resolved.
If a passenger harasses, abuses, threatens, or causes harm to you during a trip, you may file a complaint with the Company's support center and/or the Traffic Police. The Company takes all such complaints seriously and will take appropriate action, including banning passengers proven to have repeatedly harassed drivers.
Any dispute between you and the Company arising under this Agreement shall first be referred to the Company's internal complaint and resolution process. Where a dispute cannot be resolved internally, it shall be referred to the relevant legal authorities in accordance with applicable law. This Agreement is governed by the laws of Nepal, including the prevailing Act and the Regulations.
The Company may suspend or terminate your account, with or without notice, in any of the following circumstances:
Where a complaint is investigated and an offence is proven, the following consequences apply under the prevailing Regulations:
Additional sanctions under the Act and applicable criminal law may apply in addition to platform-level consequences.
The Company reserves the right, at its sole and absolute discretion, to refuse your registration or permanently or temporarily blacklist you from the platform for reasons it deems fit, including but not limited to repeated passenger complaints, failure to meet eligibility requirements, driving competence below reasonable standards, or any conduct that damages the reputation or integrity of the platform.
Upon termination of this Agreement, your access to the Application will be revoked immediately. Termination does not affect any accrued rights or obligations. The Company is not required to compensate you for any loss of earnings arising from termination where such termination is due to your breach of this Agreement.
By registering on the platform, you consent to the Company collecting, processing, and retaining the following categories of personal data:
Your personal data will be used for the following purposes:
In accordance with the Regulations, the Company is required to immediately provide, upon lawful request, any data held in its systems — including your personal details, trip data, and records — to the Nepal Government, the Province Government, the Transport Management Office, the Ministry, or the Traffic Police. By registering on the platform, you consent to such disclosure as required by law.
Additionally, upon request from the relevant Transport Management Office or any security authority, the Company must provide full driver details including three-generation family background information, permanent address, and contact details. You consent to this disclosure as a condition of your registration on the platform.
Trip data is retained for a minimum of six months from the date of creation as required by the Regulations. Driver identity and credential documents are retained for the duration of your active registration plus one additional year. Payment records are retained as required under applicable Nepalese tax and VAT law. Where any applicable law prescribes a longer retention period, such longer period shall apply.
For full details of how we handle your data, see our Privacy Policy.
You shall maintain in confidence all information relating to the Company, its services, business operations, technology, and commercial affairs that is disclosed to you in the course of your use of the platform. You shall not disclose such information to any third party without the Company's prior written consent, and shall use such information solely for the purpose of providing services under this Agreement. This obligation shall survive the termination of this Agreement.
You are required to notify the Company promptly in the following circumstances:
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all claims, costs, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:
The Company provides the Application and Services on an “as is” basis and makes no warranties or guarantees regarding their reliability, quality, availability, accuracy, or suitability. The Company shall not be liable for any delays, interruptions, failures, or losses caused by internet connectivity issues, device malfunctions, or other technical problems beyond its reasonable control.
To the maximum extent permitted by applicable law, the Company — including its affiliates, directors, officers, employees, and agents — shall not be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of revenue, profits, data, or goodwill, arising out of or in connection with your use of the Application or your provision of transportation services, even if the Company has been advised of the possibility of such damages.
The Company shall have no responsibility or liability whatsoever for any damages, injuries, or losses suffered by any passenger, directly or indirectly, as a result of your act, omission, or failure to control your vehicle or comply with applicable road safety rules.
Any claim by you against the Company shall be limited to the aggregate amount of service fees actually paid by you to the Company during the period giving rise to such claim.
The Company reserves the right to amend, modify, or update these Terms at any time. Notice of any amendment will be provided through the Application or by written communication to your registered contact details. Amendments take effect upon notification. Your continued use of the Application and platform following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.
This Agreement is governed by and shall be construed in accordance with the laws of Nepal. Any dispute, claim, or matter arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts of Nepal.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement constitutes the entire agreement between you and the Company with respect to its subject matter and supersedes all prior agreements, representations, and understandings.
For any queries, complaints, or notices in connection with this Agreement, please contact:
Sawari Rides
Support Centre: Available 24 hours via the Application
Email: support@sawariride.com
Phone: 9712095632 / 9712095631
Address: Bhaktapur, Nepal
The Company's registered details, including full name, address, and contact information, are publicly available within the Application / company website as required under the Regulations.
By registering as a driver on the Sawari Rides platform, you confirm that you have read, understood, and agreed to be bound by these Terms of Service in their entirety.